shaik.shaffi.2024@
gmail.com
9704163834
H no 1-26
,Saraswathi colony
Uppal,Hyderabad
500039
23 Sep 1986
Indian
Married
linkedin.com/in/sh
aik-shaffi-
9704163834

Profile

Education
B. Tech Computer
Science Engineering
Princeton College of
Engineering &
Technology JNTU
Sep 2004 – Apr 2009
Hyderabad, India

Intermediate MPC
Sri Chaitanya Junior
College
May 2002 – Jun 2004
Hyderabad, India

Matriculation C.B.S.E
Kendriya Vidyalaya no.
2 uppal
Mar 1992 – Mar 2002
Hyderabad, India

Technical Skills
Data Analysis & Visualization (Excel, SQL, powerBi)
LANGUAGES
English Professional
hindi Professional
Exceptional com

Skills
LANGUAGES
English Professional
hindi Professional
Exceptional communication
Strong organizational
Customer satisfaction
Time management
Strong leadership abilities
Advanced Excel proficiency
Exceptional problem-solving skills
interpersonal skills
Conflict resolution
Critical thinking
Strong organizationa
Strong leadership abilities
Advanced Excel proficiency

shaik shaffi

Lead Analyst

About me

I seek challenging opportunities where I can fully use my skills for the success of the organization Respectful self-motivator gifted at finding reliable solutions for cx issues. Experienced in customer service and using sales force crm ,Fluent in English and accustomed to working with cross-culturalglobal teams.

Work experience

  • Lead Analyst y-axis overseas, Hyderabad ,Aug 2021 – May 2024
    Manage 80+ customer calls each day
    Implement new Customer Service Representative training programs
    Handle customer questions and complaints by phone
    Answered questions about company product lines
    Respond to call center customer retention calls for
    All education services
  • Customer Services Associate QCONNECT SOLUTIONS LIMITED Hyderabad, India
    Nov 2019 – Mar 2021

    •Responded to call center customer retention calls for all residential
    services and product lines
    •Addressed customer inquiries and concerns regarding products and
    services over the phone
    •Provided exceptional customer service and support to ensure
    customer satisfaction
    •Assisted customers in a timely and professional manner to meet
    their needs and exceed expectations
  • Computer Teacher ST. Marks high school Jun 2017 - May 2020 Oct 2018 – Apr 2019 | Hyderabad, India
    Teaching computers to student of class 1-10
  • Jr. ENGINEER NSS Associates - India
    Jan 2014 – Aug 2017 | Hyderabad, India
    •Contributed to a technology-driven consulting organization, NSS
    Associates, with a focus on delivering top-class quality services to
    clients in the fields of Civil Engineering, Architecture, Urban
    Planning, and Environmental Engineering
    •Provided consultancy services utilizing cutting edge solutions and
    integrating them with proven technologies to achieve optimal
    results
    •Collaborated with team members to ensure a strong, customer-
    focused approach in all projects
  • SOFTWARE ENGINEER ( Trainee )
    contributed to the development of software projects for prestigious
    clients such as DLRL, WESSEE, RCI, IRDE, Bharat Electronics Ltd, and
    ECIL

    Assisted senior engineers in coding, testing, and debugging software
    applications
    •Participated in team meetings to discuss project requirements and
    update progress
    •Received training on software development best practices and
    technologies to enhance skills and knowledge